The end of the queue

My latest Management Today feature, on the subject of queueing (or, as they prefer, queuing). The first time anyone really noticed queues was outside bakeries during the French Revolution. They reached a peak in the Second World War and just after. Now, though, the democratic, egalitarian concept of the queue is giving way to the dictates of the market. Anyway, here’s the piece. It’s called Is queueing on its way out?